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Open the email with the QR code, go to Settings → Cellular → Add eSIM and scan the code. The profile downloads within a minute.

Make sure the phone supports eSIM and is on Wi-Fi while scanning. If the code will not scan, enter the details from the email manually.

On the first day of the billing period, from the line balance. The first charge date matches the connection date.

The line is suspended, incoming calls keep working for seven days. After a top-up the plan resumes automatically.

A receipt is emailed after every payment. The account keeps a year of payment history.

Up to eight days. The old SIM works until the switch, and you get an SMS on switch day.

Your ID details must match those held by your previous carrier, and the old number must have no debt.

Yes, until switch day, in the account or via chat.

Buy a pack for the region in advance and enable data roaming in the phone settings. The pack activates on first connection.

Data stops rather than going negative. You can buy another pack right in the account.

Yes, at the rates of the country you are in. Calling via messengers on the data pack is cheaper.

Block the line in the account or via chat, it takes a minute. The balance and the number are kept.

Your eSIM is delivered electronically.

In the account, without calls or an office visit. The contract ends at the end of the paid period.

The remaining balance is returned to your card within ten days of termination.